1. How can I cancel my order?

You can cancel your orders that have not yet been shipped free of charge by sending an email with your order number to info@elafistanbul.com.tr or by contacting our customer service at 0533 608 75 20.

2. Within how many days can I return or exchange my product?

Under the scope of the Consumer Protection Law No. 6502, you can request a return or exchange within 14 days from the date your product is delivered to you.

3. How can I initiate return and exchange processes? (Return Code and Address)

You can send the products you wish to return or exchange with their original packaging, intact security seal, and invoice using our contracted courier code below or directly to our full address:

• Contracted Courier Company: Yurtiçi Kargo
• Yurtiçi Kargo Return Code: 1234070831
• Recipient Company Name: ELAF İSTANBUL TEKSTİL DIŞ TİCARET ANONİM ŞİRKETİ
• Full Return Address: Altınşehir Mah. 204.(280) Sk. No: 7 İç Kapı No: 1 Nilüfer/Bursa

4. Who covers the return and exchange shipping fee?

• For Discretionary Returns and Size Exchanges: For standard returns and exchanges where there is no product-related defect, the shipping fee belongs to the customer (when our contracted courier code is used, the current contracted tariff amount is deducted from the refund amount).
• In Case of Defective or Incorrect Product Shipment: In cases of defective, damaged, or incorrect product shipments originating from us, all return and exchange shipping costs are covered by our company.

5. What are the return conditions for products with a security seal?

Our products are sent with a special security seal (label) to maintain hygiene and resalability standards. The security seal contains a “Do Not Remove” warning, and you can easily try the product without removing this seal. Products whose security seal has been removed, cut, or damaged are not accepted for return or exchange.

6. In which cases can returns and exchanges not be made?

• Returns and exchanges are not accepted for custom-made products produced according to the customer's special requests or size measurements.
• Returns and exchanges are not accepted for products whose security seal has been removed, cut, used, washed, carry perfume/deodorant traces, or have lost their resalability.

7. When will the refund be deposited into my account after the return?

After the product you returned reaches our warehouse and receives quality control approval, your refund will be made in Turkish Lira (TL) within 7 business days using the payment method you used in the order (credit card/bank card or wire transfer). No deductions (restocking fee, etc.) are applied.