1. Account Access and Usage Terms

By using this site, you declare that you have reached the legal age of majority in your country or that you are using the site with the permission of your legal representative if you are not of legal age. To place an order or use the services on the site, you may be asked to provide your name, email address, billing address, delivery address, payment information, and contact details. You are deemed to have accepted that all information you share is accurate, up-to-date, and complete.

You are solely responsible for the security of your account information and login passwords. You may not transfer, sell, rent, or allow a third party to use your account.

2. Products and Product Information

Product images, descriptions, prices, and other information on our site are presented as accurately as possible. However, differences in product colors and shades may occur due to the device screen, screen settings, or browser structure. Ela’f İstanbul reserves the right to change product descriptions, stock information, content, and presentation details without prior notice, limit product quantities, or discontinue sales.

3. Order Placement and Acceptance

Every order you place on our site is a purchase offer submitted by you. Ela’f İstanbul reserves the right to accept, reject, limit, or cancel the order at its discretion. Your order is considered finalized only after payment is verified and approved by us. In the event of an order cancellation, we will contact you through the contact information you provided and issue a refund.

Returns and exchanges for products you purchase will be evaluated within the framework of our current Cancellation, Return, and Exchange Policy. Purchases made on the site are assumed to be for personal use; orders may be canceled in the event of suspected commercial resale or bulk purchasing.

4. Prices, Billing, and Payment

All prices on the site are in Turkish Lira (TL) and may be changed without prior notice. The price applicable to a product is the price at the time the order is confirmed. By entering payment and card information during purchase, you accept that the information belongs to you, that you have the authority to use it, and that you will pay the incurred fees.

5. Shipping and Delivery

Your orders are shipped through our contracted courier company (Yurtiçi Kargo). The stated delivery times are estimates; Ela’f İstanbul cannot be held responsible for delays caused by courier companies, peak periods, weather conditions, official procedures, or force majeure events beyond our control.

6. Intellectual Property Rights

All trademarks, logos, images, text, designs (including Ela’f Signature Shoulder™ — Design Registration No: 2022/001744), product descriptions, videos, and other content on the site belong to ELAF İSTANBUL TEKSTİL DIŞ TİCARET ANONİM ŞİRKETİ and are protected under copyright, trademark, and design registration laws. They may not be copied, reproduced, published, or used for commercial purposes without our written permission.

7. Third-Party Tools and Links

The site may contain links to certain tools offered by third-party providers or external websites. Ela’f İstanbul is not responsible for the content, accuracy, security, or services offered by third-party websites.

8. Relationship with the E-Commerce Infrastructure (Shopify)

Ela’f İstanbul utilizes the Shopify infrastructure for technical infrastructure services. However, for purchases made on the site, the seller of the products and the party establishing a direct contractual relationship with the customer is ELAF İSTANBUL TEKSTİL DIŞ TİCARET ANONİM ŞİRKETİ.

9. Privacy and Personal Data

Personal data collected through our site is processed within the scope of Law No. 6698 on the Protection of Personal Data (KVKK) and our Privacy Policy for the purposes of receiving orders, secure payment transactions (İyzico / Shopify), delivery, customer service, and security.

10. Feedback, Comments, and User Content

By submitting suggestions, comments, and reviews to us, you are deemed to have granted Ela’f İstanbul the right to use and publish them. You may not share content that includes insults, slander, misleading information, illegal content, malware, or content that violates the rights of third parties.

11. Errors, Omissions, and Right to Update

Our site may occasionally contain typos, systemic pricing errors, or stock information errors. Ela’f İstanbul reserves the right to correct such errors, update information, or cancel orders placed based on obvious errors without prior notice.

12. Prohibited Uses and Automated Access (Bots)

Using the site for unlawful purposes, violating intellectual property rights, sharing misleading information, sending spam, attempting to bypass site security, uploading malware, data scraping, automated harvesting, or accessing the site through bot or spider methods is strictly prohibited. In the event of a violation, your access will be terminated, and legal action will be initiated.

13. Limitation of Liability, Indemnification, and Severability

To the maximum extent permitted by applicable law, Ela’f İstanbul shall not be held liable for technical infrastructure interruptions or indirect damages. You agree to cover any damages arising from your violation of these terms. If any provision of this agreement is deemed invalid, the remaining provisions shall continue to be valid.

14. Governing Law, Jurisdiction, and Amendments

These Terms of Service are subject to the laws of the Republic of Turkey. In the event of disputes, the Consumer Arbitration Committees and the Courts and Enforcement Offices of Bursa shall have jurisdiction. Ela’f İstanbul reserves the right to make changes to these terms at any time; the current text shall come into effect on the date it is published on the site.