How can I shop on www.elafistanbul.com.tr?

1. Select the collection or product category you are interested in (Ski, Kimono, Night-Beach, Limited Edition, etc.).
2. Select the product and size, then click the Add to Cart button.
3. Continue with the ordering process by signing in or as a guest.
4. Confirm your order by selecting your delivery address and payment method.
5. After payment confirmation, you will receive an order confirmation email, and your product will be delivered to your address within the specified period.

Which payment methods can I use?

You can shop on our website via Bank Transfer/EFT or with all VISA, MasterCard, and Troy credit/debit cards. We offer installment payment options for credit cards through the İyzico and Shopify payment infrastructure.

Is it safe to use my credit card on the website?

Yes, you can use your credit card securely. Our payment infrastructure operates through the İyzico system, which has the PCI DSS Level 1 certificate, the highest international security certificate, and 256-bit SSL encryption security.

Are out-of-stock products restocked?

Out-of-stock products may be restocked periodically. If you have added the product to your favorites or created a stock notification request, you will be notified via email when the stock is replenished.

How can I track my order?

1. A few minutes after completing your order, an order confirmation message will be sent to your email address.
2. When your package is shipped, you will receive an informational email containing your shipping tracking number.
3. Yurtiçi Kargo’s official website’s “Track Shipment” section by entering your tracking number, you can track the status of your shipment.

What happens if I am not at the address during delivery?

If you are not at the address, your shipment will be marked as “undelivered.” You can contact the courier company to have your package delivered at a convenient time or pick it up from the branch. Packages that are not picked up will be returned to our office address after the waiting period.

What should I pay attention to during delivery?

When receiving your order, you must check whether there is any damage (tear, crush, wet, etc.) on the courier package. In case of damage, you should not accept the shipment and have the courier official issue a Damage Inspection Report. For packages with a report issued, your exchange or return process will be carried out quickly.

What should I do if the product is missing from the shipment?

You can reach us with your order number via our info@elafistanbul.com.tr email address or our 0533 608 75 20 phone number.

How can I cancel my order?

You can cancel your orders that have not yet been shipped for free by sending an email to our info@elafistanbul.com.tr address.

Within how many days can I return or exchange my product?

You can make a return or exchange request within 14 days after your product is delivered to you.

Who covers the return and exchange shipping fee?

In standard returns and size/color exchanges, the shipping fee belongs to the customer. In cases of defective or wrong product shipments, all shipping costs are covered by our company.

When will the refund be deposited into my account after return?

The refunds for products that have reached us and whose compliance with the return conditions has been approved are carried out in Turkish Lira (TL) within 7 business days through the payment method used.

What are the return conditions for products with a security seal?

Our products are shipped with a special security seal applied by us. On the security seal, there is a “Do Not Remove” warning along with the information that the product can only be returned as long as the seal is not broken. Products whose security seal has been removed, cut, or damaged are not accepted for return and exchange.

In which cases can return and exchange not be made?

• Returns and exchanges are not made for custom-made products.
• Returns and exchanges are not accepted for products whose security seal has been removed, cut, damaged, or used.