Borealis Termal Tulum

How can I cancel my Ela’f order?

You can cancel your order by sending an email to elaf@elafistanbul.com.

What is the Return Code?

CUSTOMER CODE: 2508354551619
ELAF İSTANBUL TEKSTİL DIŞ TİC A.Ş

Within how many days can I return or exchange my Ela’f product?

You have 15 days to return or exchange your product starting from the delivery date.

Will I have to pay for the return/exchange shipping?

Shipping costs for returns and exchanges are the responsibility of the customer.

How long does it take for the refund to be processed after the return?

Refunds for products that have reached us are processed within 7–10 business days using the original payment method.

In which cases are returns not accepted?

Returns and exchanges are not accepted for custom-made products.